Customer service representative
Posted 2025-04-06About CCC
CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people...
Our award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.
Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economyÂs digital transformation.
At CCC, our mission is to keep peopleÂs lives moving forward when it matters most. Diversity of experience and perspective are key to our pursuit so we can deliver a future of possibilities for our customers.
Find out more about CCC Intelligent Solutions by visiting .
Job Description Summary
This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims.
In this role, individuals will work primarily with Claims Adjusters from the nation's top insurers. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided.
Starting wage is $17.00 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance.
This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance.
Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.
Job Duties
 Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
 Ensure that all vehicle information is entered into the system completely and accurately
 Communicate the vehicle value from the database to the caller
 Forward calls on vehicles that require additional research to respective departments
 Adhere to attendance, production, quality and other metric standards
Qualifications
 No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
 High school diploma or equivalent
 1-2 years prior customer service experience required
 Strong verbal and written communication skills
 Self-motivated
 Attention to detail
 Exceptional organization skills with attention to detail
 Possess a positive attitude and desire to provide outstanding customer service
 Strong technical aptitude
 Ability to work independently
 Quiet and professional home work environment free of distractions
 High-speed internet connection (DSL or cable modem non-cellular with minimum speed of 25 mbps download and 15 mbps upload)
About the companyÂs Commitment to its employees :
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives.
Our team is defined by our values of : Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.
Each team member plays an important role in the companyÂs success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms underscoring the value CCC places on its employees.
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CCCHP
Last updated : 2024-09-13
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