Support Coordinator (phone and chat)

Role and Responsibilities: • **This position will require 4-5 weeks of in-office training. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area ... Our Support Coordinators are expected to provide excellent customer service by taking and making calls from our clients and providing them with the most up to date solutions. • Manage inbound customer and partner calls and chats • Make outbound customer and partner calls and chats as needed • Oversee day to day communication via phone and chat system • Consistent email interactions with our partners • Strong relationship with Field Leadership Team • On-Time delivery of communication • Strong understanding of process execution • Strong attention to detail • Fast typing skills • Ability to multi-task in an ever-changing atmosphere • Training of peers and occasional stretch assignments • Data Entry and Invoicing • Note orders accordingly based on customer/client communication

Qualifications and Education Requirements
• Experience in customer/vendor communication
• Experience in a high pace call center atmosphere (preferred)
• Experience using CRM software
• Experience using chat systems
• Customer service experience

Preferred Skills
• Attention to detail
• Problem Solving capabilities
• Good phone etiquette
• Ability to remain calm under pressure
• Ability Manage multiple calls simultaneously
• Ability to deescalate customer situations
• 'Benefit Conditions:
• 90- day waiting period applies
• Full medical, dental and vision available
• Options for life insurance, short-term disability, and 401(k)
• Remote interview process
• Virtual meetings

Work Location:
• Home, with in-office training upon hire
• will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area

Work Remotely
• Yes, but the position will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
• Must have high-speed internet access, wifi with ethernet port.
• We will provide PC with 2 monitors and a multi-line office phone.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:
• 8 hour shift

Application Question(s):
• Do you live in the DFW area? This is a requirement.
• Are you able to commute to our downtown Fort Worth office for 4-5 weeks of in-person training prior to working remote? This is a requirement.
• This position pays $17.00 per hour. Please only apply if you are ok with that.

Education:
• High school or equivalent (Preferred)

Experience:
• Customer service: 2 years (Required)

License/Certification:
• Driver's License (Required)

Location:
• Dallas-Fort Worth, TX (Required)

Work Location: Remote

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