Representative, Customer Service

Our client is currently seeking a Representative, Customer Service

This job will have the following responsibilities: • Provide Customer support In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues. Provide proactive updates on order status to accelerate billing process. • Determine when hospital request requires escalation, based on complexity of request or high priority need Solve customer complaints and document them in the CRM system. • Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met. • 2+ years of customer service experience required. • Provide phone support for inquiries from sales and healthcare professionals. • Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business... relationships. • Process all work in accordance with relevant working practices and standard operating procedures. • Provide feedback and suggestions to improve service levels, internal processes and customer support methodology. • Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment. • Prepare product or service reports by collecting and analyzing customer information. • Potential specialized rep for CSR's or POC's

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