Senior Manager- Insights and Analytics

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Strategy & Capabilities (GS&C) team supports the Global Merchant & Network Services (GMNS) by being a sought after partner to deliver a frictionless value added experience to meet changing Merchant and Partner needs, enable Global Acceptance and drive future growth.

For Amex to be “Welcomed Everywhere and Used Every Day”, we collaborate with teams across Merchant Services to help build unique experiences for merchants through effective client management, third-party acquiring partnerships, world-class analytics, promotions and marketing initiatives. The team partners closely with senior business leaders and plays a key role in strengthening the U.S. Merchant value proposition. Leveraging analytics and insights and combining that with product and industry expertise, the team delivers data driven recommendations and builds strategies to drive acceptance, coverage, acquisition, retention and satisfaction of Merchants.

This role represents a unique opportunity to be the analytics expert yet collaborate closely with business colleagues to drive the growth strategies. The person will have the opportunity to influence the overall strategy of the organization and occasionally adopt the hat of a consultant.

How will you make an impact in this role?
• Creating world class analytics and adding valuable insights to inform US Partnerships’ acquisition strategy
• Lead the analytics, measurement and reporting across Key Performance Indicators for the highly evolving payment facilitator space
• Develop insights into merchant behavior and introduce new approaches to transform complex behavioral data into actionable information
• Partner with US Partnerships on strategic initiatives driving growth
• Establish and maintain close relationships with key partners in GMNS to understand business strategies, develop goals / objectives, and address challenges and opportunities
• Enable transformation in decision making capabilities across channels by exploring big data/machine learning techniques integrating traditional structured data with unstructured data

Minimum Qualifications
• (2-4) years relevant experience with Third Party Insights and Analytics
• Bachelors Degree Required; Master's Degree in a quantitative field Preferred (e.g. Finance, Engineering, Physics, Mathematics, Computer Science or Economics)
• Expertise in database management systems (e.g., SQL, SAS etc.) and Tableau is required; Knowledge and experience with Python and Machine Learning a plus
• Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results
• Excellent business writing and presentation with the ability to communicate effectively with all levels of managements and influence strategy
• Strong collaborator with an ability to build relationships and challenge the status quo.
• Demonstrated ability to work independently and across a matrix organization partnering with capabilities, decision sciences, technology teams and external vendors to deliver solutions at top speed
• Highly organized and detail oriented with a strong ability to multi-task

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days)

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters

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