Product Manager - Chatbots & Live Chat Solutions

Description

Join our dynamic team to craft innovative solutions that make a real difference in the customer service landscape through chatbots and live chat. In this role, you will be responsible for managing our entire chat product suite, working collaboratively with a talented team to develop solutions that not only delight customers but also drive business growth...

Key Responsibilities
• Chart the Course: Define the vision and roadmap for our chat products using customer insights, market trends, and business goals.
• From Idea to Launch: Prioritize features, define requirements, and lead the development process from concept to launch.
• Data Detective: Utilize metrics, analytics, and user feedback to make informed decisions that optimize our products.
• Teamwork Makes the Dream Work: Collaborate with engineers, designers, marketers, and other stakeholders to ensure alignment across the board.

Requirements
• 4+ years of product management or similar experience in a tech company.
• Exceptional organizational skills to manage multiple projects and make tough decisions.
• Strong understanding of customer needs with a passion for creating effective solutions.
• Proficiency in data analysis to drive product decisions.
• Excellent communication skills to engage with colleagues and stakeholders at all levels.

Preferred Qualifications
• Experience with chatbots or live chat products.
• Ability to convey complex ideas in a clear and concise manner.

Work Environment

This is a hybrid role, with some days spent in our San Francisco office to foster collaboration.

What We Offer
• Competitive salary and equity (well-funded and backed by top investors).
• Private health insurance with options at no cost to you.
• Flexibility to work remotely 3 days a week.
• A supportive and collaborative work environment.
• Generous benefits package, including wellness programs and paid time off.

Employment Type: Full-Time

Apply Job!