Customer Support Specialist - Live Chat & Email
Posted 2025-04-06Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. As a Live Chat and Email Associate with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Compensation and Benefits
 Competitive salary based on experience
 Health, dental, and vision insurance
 Retirement savings plan with company matching
 Generous vacation and paid time off policy
 Flexible working hours
 Opportunities for professional development and training
 Remote work options available
Why you should apply for this position today
Joining our team offers you the opportunity to make a direct impact on customer satisfaction while developing your skills in a supportive environment. You will work with a dedicated team that values innovation and collaboration, allowing you to grow both personally and professionally.
Skills
 Excellent written and verbal communication skills
 Strong technical troubleshooting abilities
 Ability to handle multiple chats and emails efficiently
 Customer service orientation
 Critical thinking and problem-solving skills
 Familiarity with customer service software and tools
Responsibilities
 Respond to incoming chats and emails from customers seeking assistance
 Troubleshoot and resolve customer issues effectively
 Identify customer needs and provide appropriate solutions
 Maintain detailed records of customer interactions
 Collaborate with team members to improve service processes
 Stay updated on product knowledge and service offerings
Qualifications
 Previous experience in customer service or technical support
 Strong problem-solving skills
 Ability to work independently and as part of a team
 Excellent time management skills
 High level of attention to detail
Education Requirements
 High school diploma or equivalent
 AssociateÂs or bachelorÂs degree preferred but not required
Education Requirements Credential Category
 High school diploma or equivalent
Experience Requirements
 At least 1-2 years of experience in a customer service role
 Experience in technical support is a plus
Why work in Creve Coeur, MO
Creve Coeur, MO, is a vibrant community known for its welcoming atmosphere and strong sense of community. The area offers a mix of suburban charm and urban amenities, including parks, shopping, and dining options. With a strong local economy and numerous opportunities for professional growth, Creve Coeur provides an ideal environment for both personal and professional development
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