Expert Success /Customer Service Representative

Description

We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise...

At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. Expertvoicers are authentic, driven, and bold. We believe that our people are the heart and soul of our organization, and it is their commitment to these values that drive our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.

ExpertVoice is looking for an Expert Success Representative/Customer Service Representative to join our growing Expert Success Team. The Ideal candidates will have a strong background and understanding of customer support and service with a technical product and possess a "How can I help you attitude?" Are you driven and want to make a difference? Do you enjoy delighting customers and going above and beyond in your position-if the answer is yes then this position is for you!
• This position is full-time remote, requiring 40 hrs a week.
• Operating hours are 8:30am - 5:00pm MST, schedules will include weekend hours.
• The pay rate is $20/hr.

Responsibilities
• Provide best in class support, resolving any issues our experts might face with enthusiasm and efficiency.
• Help experts understand the features and benefits of ExpertVoice, enhancing their ability to make informed recommendations.
• Collect and report feedback from experts to continuously improve our offerings and their experience.
• Effectively communicate via telephone, live chat and email to educate Experts about products and services.
• Ensure Expert satisfaction by responding quickly and accurately to problems, concerns or needs.
• Build and maintain strong relationships with a diverse group of experts, ensuring they feel valued and understood.
• Facilitate and grow new Expert sign-up.
• Administer internal support tools and development projects.
• Serve as the voice of the experts within the organization, advocating for changes that enhance their experience and engagement.

Minimum Qualifications
• Strong oral and written communication skills.
• Ability to interact with diverse groups of technical and non-technical people.
• Strong technical aptitude and the ability to type 65 wpm plus.
• Creative problem solver.
• Strong interest in working in a creative, fast-paced, start-up environment.
• Self-motivated and proactive.
• Strong internet skills and proficiency with MS Office.
• Strong organizational skills, detail oriented, ability to multitask.

Ideal Candidate Will Have
• 2-3 years customer service and support work experience
• Bachelor’s degree or pursuing

The Benefits Of Being On The ExpertVoice Team
• Medical, dental, vision, FSA, life insurance, and long-term disability
• Paid maternity and paternity leave
• 401K (with match)
• Freedom to work from all 50 states. Contribute to our mission where it’s best for you
• And finally, our clients frequently extend their incentive purchase programs to our employees

About ExpertVoice

ExpertVoice is a platform designed to connect brands with knowledgeable and influential experts in various industries from outdoors and pet to nutrition and fitness. More than 900 leading brands harness the power of these experts to drive product advocacy, generate authentic content, increase brand awareness among target audiences, and drive sales.

ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.

Salary Description

$20/hr

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