Phone Representative 9

Job ID: 20024 - Phone Representative (Remote)

Location: Must live within a 60 mile radius to Clearwater, Florida...

Pay: $25.00

Hours:

Phone Team

Sun-Thurs 12pm-8:30pm

TUES - SAT 12pm - 8:30pm

TUES - SAT 8pm-4:30am

Type: Contract to Hire

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: https://rb.gy/praijt

Job duties:
• Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support
• Ensure you meet all Crisis and Suicide Lifeline performance metrics
• Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation
• Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
• Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:
• Bachelor’s Degree from a four-year college or university or higher is preferred. (Not required)
• Health and Human Services background preferred.

Requirements: • One year or more of related recent crisis, mental health, or substance abuse/counselling experience is required. • Experience handling crisis phone calls is required. • Above-average computer skills preferred. • High school diploma or equivalent required • Background check required • Drug screening required • Smoke-free workplace, nicotine testing required • Must provide (3) references

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