Customer Service Representative (100% Remote)

Employer Industry: Financial Services

Why Consider This Job Opportunity...
• Competitive salary with comprehensive health, dental, and vision insurance
• Opportunity for career advancement and growth within the organization
• Flexible work-from-home arrangement
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and retention

What To Expect (Job Responsibilities)
• Provide exceptional customer and client service through various communication channels
• Handle customer payments, ensuring accuracy and compliance with company policies
• Manage documentation, including account statements and invoices
• Process refunds and adjustments, ensuring all necessary approvals are in place
• Assist customers with navigating the customer portal and resolving technical issues

What Is Required (Qualifications)
• At least 3 years of experience as a Customer Service Agent or Account Manager in the financial services banking or related industry
• Associate's degree in business, communications, or social science
• Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe
• Experienced in Salesforce and Dialpad
• Superior written and verbal communication skills with attention to detail

How To Stand Out (Preferred Qualifications)
• At least 5 years of experience in customer service or a relevant field
• Bachelor's degree in business, communications, or social science
• Knowledge of the Equipment Loan/Leasing Finance industry
• Bilingual in Spanish

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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