Medicare Customer Service Rep II , Fully Remote

Employer Industry: Health Insurance

Why Consider This Job Opportunity...
• Starting pay of $19.60 per hour
• Performance bonus and/or merit increase opportunities
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
• Competitive paid time off and health, dental insurance with Teladoc starting on DAY 1
• Work from home: This is a 100% remote opportunity within approved remote worker states
• Being part of a successful team recognized as the Best Small Contact Center by the International Customer Management Institute (ICMI)

What To Expect (Job Responsibilities)
• Respond to a wide range of provider inquiries received via telephone
• Educate providers on coverage, claim submission, and self-service offerings available via the Integrated Voice Response (IVR) and Portal
• Identify customer issues, research, and initiate appropriate action
• Communicate confidently and clearly when discussing concerns with customers
• Navigate through multiple computer applications effectively

What Is Required (Qualifications)
• High School diploma or equivalent
• 1 or more years of customer service experience working with health insurance and/or Medicare/DME claims
• 1 or more years of customer service experience with direct contact with customers via telephone
• Ability to learn and apply Medicare guidelines and computer-based self-service tools
• Knowledge of or ability to learn and apply insurance and medical terminology

How To Stand Out (Preferred Qualifications)
• 1 or more years of previous customer service experience at the employer
• Experience working as a contracted Medicare CSR II at the employer
• 1 or more years of recent Medicare or health care insurance experience
• 2 or more years of call center experience
• Coursework in coding and/or medical terminology or understanding of general medical terminology

#HealthInsurance #RemoteWork #CustomerService #CareerOpportunity #CompetitivePay

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