Call Center Service Representative - Remote (12:30 pm-9:00 pm) - Idaho – October 23, 2024

Employer Industry: Financial Services

Why Consider This Job Opportunity...
• Starting hourly wage of $17.00, with additional pay for bilingual skills and performance
• Milestone bonuses of up to $1,500 available after 18 months
• 100% remote position, allowing for work-life balance and flexibility
• Comprehensive benefits including medical, dental, and vision insurance starting day one
• Paid training and generous paid time off, including 11 paid federal holidays
• Opportunities for professional development and career growth within the organization

What To Expect (Job Responsibilities)
• Engage with customers through inbound phone interactions, ensuring they feel valued and supported
• Provide meaningful solutions and share knowledge of products and services to enhance customer experiences
• Develop skills in technology, banking, and leadership to further your career
• Build and maintain meaningful relationships with customers
• Participate in 12 weeks of virtual online training to prepare for the role

What Is Required (Qualifications)
• Must reside within 90 miles of Idaho Falls, Twin Falls, or Pocatello
• High school diploma or equivalent
• Strong communication skills and a passion for serving others
• Experience in customer service, problem-solving, and education on products/services
• Ability to navigate multiple computer software systems and strong keyboarding skills

How To Stand Out (Preferred Qualifications)
• Knowledge of banking and financial services is a plus
• Experience in a remote work environment
• Bilingual in Spanish, with the ability to pass a Spanish language assessment

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