Live Sales Chat Representative, Life Science Solution

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

How will you make an impact?

The Live Sales Chat Representative will use product features, benefits, and applications accompanied by soft selling skills to follow up and qualify leads, initiate the sales process, and successfully promote company products and services to assist in achieving or exceeding the assigned growth target... The primary objective of this role is to provide an outstanding digital experience for customers through thermofisher.com web chat.

A Day in the Life:
• Become an expert in specific Biosciences (BID) product portfolios.
• Respond positively to and expeditiously process all incoming web chat and email inquiries from customers.
• Provide a high level of customer service excellence to assist customers digitally through Thermofisher.com.
• Triage web-based sales leads and ensure the customer is directed to the appropriate selling resource.
• Facilitate the information flow between customers, sales reps/account managers, technical sales specialists customer service and technical services.
• Provide quotes or send the customer to the most appropriate selling resource to author a quote.
• Log opportunities in Salesforce.com.

Keys to Success:

Education
• Bachelor's Degree in a Life Sciences field is required or related lab experience may substitute.

Experience
• Requires a minimum of 0-1 years related work experience (i.e. customer services, telephone experience).
• Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs. Salesforce a plus.
• Knowledge of life sciences and workflows or ands-on laboratory experience in a research lab setting, particularly in the area of genomics is desired.
• Experiences in remote selling (phone or digital) and customer consultation is desired.

Knowledge, Skills, Abilities
• General knowledge of assigned product portfolio and/or customer segment required.
• Can communicate in English
• Practical understanding of the sales process & buying cycle.
• Must possess strong interpersonal skills, positive demeanor, and have the professional mannerisms to hold oneself in any customer situation.
• Must be detail oriented, excellent communicator, self and highly motivated, and work effectively in a multi-task environment.
• Minimal travel may be required (up to 5%).

Responsibilities
• The Live Sales Chat Representative will use product features, benefits, and applications accompanied by soft selling skills to follow up and qualify leads, initiate the sales process, and successfully promote company products and services to assist in achieving or exceeding the assigned growth target
• Become an expert in specific Biosciences Division (BID) product portfolios
• Respond positively to and expeditiously process all incoming web chat and email inquiries from customers
• Provide a high level of customer service excellence to assist customers digitally through Thermofisher.com
• Triage web-based sales leads and ensure the customer is directed to the appropriate selling resource
• Facilitate the information flow between customers, sales reps/account managers, technical sales specialists customer service and technical services
• Provide quotes or send the customer to the most appropriate selling resource to author a quote
• Log opportunities in Salesforce.com

Qualifications
• Bachelor's Degree in a Life Sciences field is required or related lab experience may substitute
• Requires a minimum of 0-1 years related work experience (i.e. customer services, telephone experience)
• Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs
• General knowledge of assigned product portfolio and/or customer segment required
• Can communicate in English
• Practical understanding of the sales process & buying cycle
• Must possess strong interpersonal skills, positive demeanor, and have the professional mannerisms to hold oneself in any customer situation
• Must be detail oriented, excellent communicator, self and highly motivated, and work effectively in a multi-task environment
• Minimal travel may be required (up to 5%)

Benefits

We offer competitive salary, an annual incentive bonus plan, 401K with company match up to 6%, tuition reimbursement, and a range of other employee benefits

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