Customer Service Representative - Remote, OK

Employer Industry: Transportation Services

Why Consider This Job Opportunity...
• Salary starting at $14.00/hr
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) Retirement Savings Plan with company match
• Paid time off and paid parental leave
• Opportunity to work from home with flexible hours
• Chance to make a positive impact on members' lives by assisting them in their healthcare journey

What To Expect (Job Responsibilities)
• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed and accurate trip data is input into systems
• Refer unresolved customer grievances to designated departments for further investigation and resolution
• Review and educate members on available services and their insurance coverage
• Multitask effectively to extract necessary information from multiple systems

What Is Required (Qualifications)
• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with at least 6 months in a contact center or customer service role
• Strong organizational skills, written, and verbal communication skills
• Ability to type 35 words per minute or more and answer a high volume of calls (up to 100+ per day)
• Proficiency in Microsoft Office Suite and ability to work independently under general supervision

How To Stand Out (Preferred Qualifications)
• Experience in a customer service position, particularly in a contact center environment
• Familiarity with healthcare services or transportation logistics
• Strong decision-making and problem-solving skills in a fast-paced environment
• Ability to work overtime as required
• Experience with remote work setups and requirements

#TransportationServices #CustomerService #WorkFromHome #CareerOpportunity #ComprehensiveBenefits

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