Remote Customer Service Rep

• This position is remote and requires reliable Internet connectivity and not mobile hotspots.*
• Must be able to start October 21st
• Ability to work 40 hours a week with flexible schedule between, 6:00 a.m. to 9:00 p.m. (Open availability is desired...
• Must be able to complete mandatory paid training for 6 weeks (Mon-Fri ,7am to 4pm Arizona time) - 100% attendance is required

Who is Dragonfly Health?

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. With a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day spanning all 50 states.

We offer a dynamic and inclusive workplace where innovation and collaboration thrive. Here, you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development. Plus, you'll be part of a company that is committed to making a positive impact on the community and the world, doing work that truly matters.

We symbolize transformation–in the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. Whatever it takes. Wherever it takes us.

What do we offer?
• Competitive Pay
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What will you be doing?
• Be the voice of Dragonfly Health – You will handle a wide range of calls (inbound and outbound) that include order and delivery of equipment, scheduling, pick-up, maintenance or changes in service.
• Provide Expert Assistance – Acts as a liaison between patients/care-givers, business clients, drivers and operations.
• Promote Health and Wellness – Help guide our patients through their healthcare journey, offering resources and information to ensure that they get the very best care.
• Document Interactions – Keep accurate records of customer communications, ensuring all details are logged and tracked for follow-up or reporting purposes.

What are we looking for?
• High School Diploma or GED required.
• Strong interpersonal skills – ability to handle each call with professionalism even in a high stress situation.
• Flexible schedule – The ability to maintain a flexible schedule to accommodate on-call rotation is a must
• Bi-lingual (Spanish) would be a plus but is not required.
• Ability to operate in a high volume, fast paced work environment with adherence to established metrics.
• Requires reliable internet connectivity and not a mobile hotspot.
• Experience operating in a similar remote capacity preferred.

Why are our Customer Service Representatives so important?

Our Customer Service Representatives are the first point of contact for patients, healthcare providers and family members, and play a critical role in shaping their overall experience. By handling concerns with empathy and efficiency, you will directly impact customer satisfaction and help Dragonfly Health deliver the highest quality services. Whatever it takes. Wherever it takes us.

Are you ready to soar with us?

#DragonflyHealth2024

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:
• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):
• Can you work on holidays?
• Are you able to effectively work-from-home (equipment provided), in a quiet, distraction free workspace?
• This position also requires a bit of multitasking and a good sense of computer skills along with typing efficiently and toggling between screens, do you foresee a problem with that?

Education:
• High school or equivalent (Required)

Experience:
• Customer service: 1 year (Required)

Location:
• Arizona (Required)

Work Location: Remote

Apply Job!