Customer Service Agent - Remote Call Center

Job Title: Remote Account Specialist

Department: Operations

Reports To: Call Center Supervisor

Position location: This is a remote position; however candidates must reside in the states of KS, MO, or OK in order to be considered

Job Summary

Our Remote Account Specialists provide excellent customer service in a remote call center environment. They handle inbound and outbound calls to assist our customers with applications, information verification, and payment support.

What you’ll do:
• Handle all correspondence with customers using confidence, courtesy, and professionalism to support the department’s vision of a customer centric call center
• Effectively communicate Terms and Conditions and the value of our product
• Assist customers with filling out application via telephone
• Answer customer questions regarding applications and customer accounts
• Verify accuracy of all information provided on online application
• Take payments via telephone and provide payment assistance... options when available
• Submit applications and relay results to the customer
• Understand the need to escalate customer calls when appropriate
• Maintain database on new and existing customers
• Meet quality and productivity goals
• Other duties as assigned

What we offer:
• Full-Time employment
• Paid Training
• Paid time off and Paid Holidays after 90 days
• All equipment provided
• Weekly, monthly, and yearly incentives
• Employer paid Health, Dental, Life Insurance, and Short-Term Disability after 60 days
• Vision, Critical Illness, Long Term Disability, Accident insurance also available after 60 days
• 401(k) with company match after 6 months according to plan documents

Remote work requirements: • Reside in Oklahoma, Kansas, or Missouri • Internet service with a wired connection to router, minimum download speed of 10Mbps (satellite based ISP's are not compatible) • Work afternoons, evenings, and weekends as scheduled • Quiet, office-like workspace, free of distraction

Other requirements: • High School Diploma or GED • 1 to 3 months related experience and/or training

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