Remote Customer Service Representative (Needs to be local to NE OH)

Remote Customer Service Representative (Must be local to NE OH)
Pay: $19/hourly
Length: 3+ months...
Location: Remote with 1-2 weeks of onsite training
Schedule: Second shift, M-F, 12-8pm

Staffing Solutions Enterprises is looking for a remote call center representative to assist a local, not-for-profit organization! In this role, you will answer inbound calls regarding public services, social services, and health agencies in near Cleveland.

Why Work Here?
• Opportunity to work for a non-profit organization.
• Chance to help others in need.
• Great team environment!
• Ability to work from home.

Essential Job Functions/Key Accountabilities:

• Uses exceptional customer service techniques for handling inbound calls, emails, live, chat etc. to assess needs, and provide information about local resources available.
• Responds in a professional, nonjudgmental manner when interacting with all populations.
• Implements customer service techniques for handling calls and de-escalating situations.
• Implements established processes for understanding individual needs, build an action plan, and follow up with caller once the action plan is put in place.
• Maintains knowledge of non-profit resources, and participates in team meetings, and completes reading, training, and other assignments.
• Wired internet connection.

Requirements: • Must be detail oriented. • Good listening skills • Must be able to multitask. • Must be calm and not escalate the caller. • Must be patient. • Ability to adapt to callers from various backgrounds.

If you are looking for an opportunity to make a difference in someone’s life, please apply!

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