Manager Operations Process - Customer Experience - Remote

Position Purpose:

Manage store operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the stores/field. Provide input and resources, partnering with the Operations Strategy Team and others to drive major process improvement initiatives for Home Depot...

Key Responsibilities: • Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. • Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements. • Manage day to day processes related to their areas of responsibility. Create and maintain project work plans. • Manage issues and roadblocks that arise related to their area of responsibility. • Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement. • Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot. • Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise. • Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes. • Maintain knowledge base regarding specific operations and processes within store operations • Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:
• Direct and indirect reports typically include 2-5 Business Analysts.
• Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
• Typically procedures for analyzing situations and making conclusions are very diverse.
• Typically considers among many different options or procedures when solving problems.
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements: • Typically requires overnight travel less than 10% of the time.

Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States.

Preferred Qualifications: • PMI certification preferred. • 3 years of retail experience or process management in related area.

Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
• No additional education

Minimum Years of Work Experience:
• 5

Preferred Years of Work Experience:
• No additional years of experience

Minimum Leadership Experience:
• None

Preferred Leadership Experience:
• None

Certifications:
• None

Competencies:
• Strong business, functional and/or store knowledge for their area of responsibility
• Leadership and management experience preferred
• Strong operations, retail and/or field experience required
• Ability to partner/communicate well with the field/stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis

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