Customer Care Advocate

Description:
• Customer Care Advocates will process routine and complex inquiries to provide high-quality service to internal and external customers.
• Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage.
• Interacts with internal/external business partners, including insureds and claimants.
• Meets established departmental quality, service, phone metric, and productivity objectives.
• Prepares documents, communications and other materials using established formats and standard software.
• Resolves standard and complex inquiries and problem, escalating as needed.
• Follows procedures to ensure adherence to the company's risk and compliance policies.
• Provides feedback and recommendations to the team to improve the quality of customer care.
• Performing other duties as assigned.

Requirements: • Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint... and Word. • 6 or more months of contact center or customer service experience or an equivalent combination of education and experience • Detail oriented with the ability to mentally and tactically handle or resolve issues • Data Entry • Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus

Benefits:
• 2024 Employee Benefits
• Equipment Provided

Apply Job!