Travel Program Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Travel Program Specialist (TPS) supports the day-to-day processes and tactical operations involved in the execution of the travel program and related projects. The TPS Subject Matter Expert (CONCUR) will be responsible for providing support for Online Booking Tools to clients in relation to Amex GBT consulting engagements.

Responsibilities include, but are not limited to, aiding with the product including maintenance, implementations or critical issues, interact with Amex GBT internal resources and our customers to provide consultation around technology and functionality. In this role, the TPS applies project management and analytical skills to support multiple programs and projects.

What You’ll Do:
• Administers travel policy rules and preferred supplier’s contracted rates set up for all platforms (online, offline)
• Supports the implementation of new tools and processes around traveler operations. Monitors agency performance targets including customer service level agreements (SLA)
• Assesses travel policy rules and liaison with the online support teams (site reviews)
• Handles the direct relationship, coordinate configuration and understand user navigational experiences
• Provides site messaging recommendations based on program needs and communicates product upgrades, functionality improvements and issues
• Shares best practices on validated online usage strategies, communications and benchmark metrics
• Provides an ongoing online educational support to travelers: communicating recommendations. Researches, analyzes and reports on travel work streams across enterprise
• Coordinates and supports communications, progress and best practices in completing tactical and operational travel management activities
• Continuously updates travel information on ’s intranet and travel intranet sites; leverages traveler communication, guidance and support
• Supports the implementation of new tools and processes around traveler operations

What We’re Looking For:
• Provide ongoing updates on reported issues as needed to ensure understanding and timely completion
• Research and resolve escalated online booking tool issues
• Interface with clients and all Amex GBT technology groups that support the online booking tools
• Generate creative ideas to ensure product is used effectively
• Capture and share best practices across clients and segments
• Use analytical and creative approach to condense large amounts of information into a clear, concise, effective format
• Get results by employing effective time management to deliver results within deadlines

Location

United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for

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