Manager, Global & Large (G&L) Client Management

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Manager, Global & Large (G&L) Client Management

American Express Global Commercial Services is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Global & Large U.S. Enterprises (G&L) manages American Express’ largest and strategically important commercial clients. G&L is on a journey to reimagine how best to drive differentiated value and provide solutions that meet the diverse, evolving needs of our clients.

The R.E.V. (Retention, Engagement, Value) team is a newly formed team, critical to G&L’s double-digit growth imperative. This team is focused on retaining and growing high potential Large Market accounts with a scalable account management approach.

This is an exciting opportunity for an experienced Client Manager to enable R.E.V. in fulfilling its vision as a growth engine for G&L!

The R.E.V. Client Manager is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 100 clients. Our Client Managers are trusted advisors to our clients, providing them with strategic recommendations on a variety of business objectives and payment solutions.

Key Responsibilities include:
• Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients
• Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth
• Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions
• Engage, develop, and strongly influence mobilizers across multiple levels within the client’s organization to demonstrate American Express’ differentiated value and achieve profitability objectives
• Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders
• Identify and develop relationships with decision-makers within client organizations to influence program management and growth
• Partner with US Account Growth (USAG) on identifying and realizing growth opportunities

Qualifications: • Minimum of 5 years prior strategic relationship management and/or sales experience • Must possess a sense of urgency and deep resilience to drive results and win • Experience with managing complex and challenging clients • Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies • Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process • Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth • Effective oral and written communication skills, with the ability to influence internal and external partners • Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance • Ability to effectively present products, technical solutions, and financials to clients in a strategic manner • Ability to travel up to 20% of the time • Ability to work in a hybrid PHX environment

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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