German speaking Customer Service Representative for E-Commerce Retailer (Remote)

Company: LB Handels GmbH & Co. KG
Location: Remote (Indonesia)
Industry: Mobile Phone Accessories
Employment Type: Full-time

About Us:
LB Handels GmbH & Co. KG is a leading retailer of mobile phone accessories, primarily serving the German end-customer market through platforms such as Amazon, eBay, Kaufland, Otto, and others. We are currently seeking a highly motivated Customer Service Representative to join our team remotely from Indonesia.

Job Responsibilities: • Handle customer inquiries on various marketplaces using our ticket system. • Answer customer phone calls in a professional and friendly manner. • Process customer complaints, returns, and disputes efficiently and effectively. • Manage returns and ensure timely resolution of issues. • Work efficiently and solution-oriented to maintain high customer satisfaction. • Demonstrate intercultural understanding to effectively address and resolve problems for our predominantly German customers.

Requirements: • Proficiency in... German at a C1 level (according to the Common European Framework of Reference for Languages). • Previous experience in customer service is highly desirable. • Strong problem-solving skills and the ability to work independently. • Excellent communication skills and the ability to manage multiple tasks simultaneously. • High degree of intercultural sensitivity and understanding. • Reliable internet connection and a quiet workspace for handling phone calls and other tasks.

What We Offer:
• Competitive salary and benefits package.
• Opportunity to work remotely.
• A dynamic and supportive team environment.
• Ongoing training and professional development.

If you meet the above requirements and are excited about working in a fast-paced and international environment, we would love to hear from you!

LB Handels GmbH & Co. KG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Application Question(s):
• Have you worked in Customer service or Hospitality before?

Experience:
• professional work: 3 years (Preferred)

Language:
• Mandarin (Preferred)
• German (Required)
• English (Required

Apply Job!