Customer Help Representative

We are seeking a passionate Customer Help Representative to join our dynamic Sales team. Your role will be essential in providing exceptional support to our clients, ensuring their questions and concerns are handled promptly and efficiently.

Responsibilities...
• Responding to customer inquiries and support requests via email and ticketing systems
• Providing accurate and detailed information on our insurance products and services
• Assisting with policy updates, claims processing, and payment management
• Handling and resolving complaints, escalating when necessary
• Keeping client records updated in our system
• Collaborating with the Sales team to identify opportunities for upselling or cross-selling
• For this role, we’re looking for someone with excellent communication skills and a genuine ability to connect with clients. You’ll need to be able to listen attentively, understand customer needs, and offer appropriate solutions. Strong organizational skills and attention to detail are also key to maintaining accurate client information.

Requirements: • High school diploma or equivalent • Proficiency in computer systems and software tools • Ability to handle multiple tasks simultaneously • Strong problem-solving skills • If you're committed to delivering top-notch customer support and enjoy working in a team-driven environment, we invite you to apply. Help us provide reliable insurance services to our valued customers.

Benefits:
• 401(k)
• Dental coverage
• Paid holidays
• Vacation time

Job Type: Part-time

Work Location: Remote

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