Remote Customer Service Representative for UPS – Full-Time – Competitive Salary

Remote Customer Service Representative for UPS – Full-Time – Competitive Salary

UPS is seeking a skilled and customer-focused individual to join our team as a Remote Customer Service Representative. This full-time position offers a competitive salary and an opportunity to work within a dynamic and supportive environment. As a Customer Service Representative, you will be the first point of... contact for our customers, addressing inquiries, resolving issues, and providing exceptional service. You will play a crucial role in enhancing customer satisfaction and ensuring a seamless experience for all UPS customers.

Job Type

Full-Time

Working Hours

Monday to Friday, 9:00 AM to 5:00 PM (with flexibility as needed)

Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about UPS services and policies
• Resolve customer complaints and issues promptly
• Process orders, returns, and exchanges
• Maintain detailed records of customer interactions
• Collaborate with other departments to resolve complex issues
• Follow up with customers to ensure satisfaction
• Stay updated on new UPS products and services

Benefits
• Competitive hourly wage
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee discounts on UPS services
• Professional development opportunities

Hourly Salary Range

$25 – $45 per hour (depending on experience and performance)

Job Requirements
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Previous customer service experience preferred
• Reliable internet connection

Basic Educational Requirements
• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in a related field is a plus

Positive Work Environment

At UPS, we pride ourselves on fostering a positive work environment where employees feel valued and supported. Our team-oriented culture encourages collaboration and continuous improvement, ensuring that everyone has the opportunity to succeed. We believe in work-life balance and provide the necessary resources to help our employees thrive both professionally and personally.

Company Description

UPS is a global leader in logistics and supply chain management, dedicated to providing innovative solutions and unparalleled customer service. With a commitment to excellence and a focus on sustainability, UPS has built a reputation for reliability and efficiency. Our services span more than 220 countries and territories, making UPS an essential partner for businesses and consumers worldwide. Join us and be part of a company that values diversity, promotes growth, and strives to make a positive impact on the communities we serve.

How to Apply

To apply for the Remote Customer Service Representative position at UPS, please visit our careers page on the UPS website and submit your application online. We look forward to reviewing your application and potentially welcoming you to our team!
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