Customer Support Representative

This a Full Remote job, the offer is available from: North America

We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators.

We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, we’d love to hear from you.

What You Will Do
• Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner
• Stay updated on the video and streaming world so you can provide expert solutions to our customers
• Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
• Be an advocate of Restream and share product knowledge with... customers to foster engagement and loyalty to our product
• Passing customer feedback onto the product or sales team to improve the organization’s offerings

What We Look For
• Experience in streaming with Restream
• Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch
• Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences
• Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
• Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc…
• Ability to multitask and handle multiple client conversations simultaneously
• You are resourceful, flexible, and can hold yourself accountable
• You are available to work assigned shift rotations as needed

Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives.

What We Offer
• A startup environment and a flat company structure
• Work closely with founders and team to build and grow the product
• Opportunity to make an impact on the evolution of the product
• Ability to create something that influences people's lives
• Equity packages for you to truly be a part of the Restream journey
• The tech you need to get your job done

This offer from "Restream" has been enriched by Jobgether.com and got a 82% flex score

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