Healthcare Application Specialist, OncoEMR
Posted 2025-04-06Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
WeÂre looking for a Healthcare Application Specialist, OncoEMR to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll work with the Healthcare Application Specialist (HAS) Team to support the implementation of our OncoEMR (Electronic Medical Record) product within oncology clinic settings. You'll demonstrate deep knowledge of FlatironÂs products, as well as the workflows and clinical operations that drive exceptional position is the primary practice contact during training, implementation and post go-live until the relationship is transitioned to Customer Success. In this role, you will provide dedicated customer service and deliver an... organized and sequential training curriculum. The HAS should work well with groups, both in person and virtually.
In addition, you'll also:
 Understand the clinical, operational and billing workflows of a practice and all the functionality of our OncoEMR application, and ensure the applications are customized accordingly
 Partner with key stakeholders at practices to drive practice workflow changes
 Collaborate with Flatiron Interface Team for required interfaces, Flatiron Project Management Team for overall implementation project delivery and bring in other team members within Flatiron when necessary
 Assess the practiceÂs needs, training challenges and communication style
 Organize, present and track progress on a comprehensive training program, both via video conference and in-person
 Serve as quality control for practice set-up and customization
 Oversee the Go-Live process at practice and provide practice support until hand-off to the Support and Account Management teams
 Demonstrate OncoEMR application in any setting or computer environment (Mac, PC, etc.)
 Ensure customer satisfaction with the implementation process
WeÂre seeking detail-oriented communicators who are excited to dramatically impact the provider experience, and to grow within the Implementation organization and beyond at Flatiron.
Who You Are
You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition you are a goal-oriented leader with 2+ years of experience implementing and training on software systems in the healthcare industry. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day.
 You have strong customer service experience, preferably in the EMR field
 You have excellent and error-free written and verbal communication skills
 You have experience developing and delivering an organized and sequential training curriculum
 You have attention to detail, excellent organizational skills, and strategic time management skills
 You have deep understanding and experience with technical troubleshooting and problem solving
 You are a fast learner who can grasp new material quickly and redeliver it in an engaging manner
 You have the ability to maintain multiple simultaneous training schedules
 You are willing to work flexible hours and travel up to 80% or more of the time, as you may be expected to travel and make multiple presentations during the next week
Extra Credit
 You have oncology billing knowledge or experience
 You have Revenue Cycle Management knowledge or experience
 You have clinical experience, oncology experience preferred
 You are tech savvy with excellent skills in Excel and video conference software
 You have Practice Management software experience, as a software user, trainer or tester
Where youÂll work
In this remote position, you have the freedom to choose your preferred work location while aligning your working hours with your team's. For further details on our hybrid work approach and remote work type, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:
 Work/life autonomy via flexible work hours and flexible paid time off
 Comprehensive compensation package
 401(k) contribution to help you reach your retirement planning goals
 Financial health resources including 1:1 financial advice
 Mental well-being tools and services
 Parental benefits and policies including family-building care and generous leave
 Path to parenthood programs supporting fertility, adoption and surrogacy
 Travel support for safe healthcare services
In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate Diversity in the workplace
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