Customer Service Representative (Remote)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits... and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Working in a call center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues.

This position is full-time, 40 hours per week. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday - Friday, Saturday - Sunday 7am-5pm.

Primary Responsibilities
• Answers a minimum of 11 calls per hour resolving moderate to complex issues
• Schedule and verify appointments in clinical information system
• Verify and update patient demographic and insurance information
• Send and receive tasks to Provider offices to assist patient with access to medical care
• Receive and process; expedite, stat and at-risk referrals
• Contact patients to advise of appointment and referral status
• Extreme high volume data entry
• Process and resolve expedited patient complaints
• Review and processing of medication refills
• Proactive response to inquiries from patients, Providers, and internal medical personnel

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications
• High School Diploma / GED
• 6+ months Call Center experience
• 6+ months Customer Service experience
• Proficiency with Microsoft Office applications, i.e. Microsoft Excel, Microsoft Outlook, Microsoft Word
• Must be 18 years of age OR older
• Flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday - Friday, Saturday - Sunday 7am-5pm.

Preferred Qualifications
• Medical Terminology
• Advanced knowledge of insurance products
• Training in a medical office related field
• CPT and ICD - 10 coding

Soft Skills
• Ability to demonstrate customer service and proper telephone etiquette
• Solid oral and written communication skills
• Solid listening, critical thinking, decision making, telephone, customer service and problem solving skills
• Ability to prioritize call types

The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Remote

Responsibilities: Answers a minimum of 11 calls per hour resolving moderate to complex issues Schedule and verify appointments in clinical information system Verify and update patient demographic and insurance information Send and receive tasks to Provider offices to assist patient with access to medical care Receive and process; expedite, stat and at-risk referrals Contact patients to advise of appointment and referral status Extreme high volume data entry Process and resolve expedited patient complaints Review and processing of medication refills Proactive response to inquiries from patients, Providers, and internal medical personnel

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications: High School Diploma / GED 6+ months Call Center experience 6+ months Customer Service experience Proficiency with Microsoft Office applications, i.e. Microsoft Excel, Microsoft Outlook, Microsoft Word Must be 18 years of age OR older Flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday - Friday, Saturday - Sunday 7am-5pm.

About the Company:
Optum

Website:
https://www.optum.com

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