Servicing Support Specialist (REMOTE - Eastern Time Zone)

Job Description

What you'll do...
• Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures.
• Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question.
• Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds.
• Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees.
• Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests.
• Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type of financial transactions on a loan.
• Performs other duties or special projects as assigned.

What You'll Need
• Knowledge of Microsoft Office Suite required.
• Must be a team player with strong attention to detail and able to work independently.
• Knowledge of relevant industry-specific software packages preferred.
• Analytical, detail oriented.
• Ability to interact with senior management.
• Ability to make decisions that have significant impact on the department's credibility, operations, and services.
• Ability to organize and prioritize own work schedule on short-term basis.
• Strong math skills. Balance and check results for accuracy.
• Ability to compose letters.
• Ability to express or change ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• High school diploma or GED required. College education preferred but not required.
• Minimum of two (2) years related mortgage banking, and/or financial experience preferred.

EEO/AAP Employer

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Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

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