Quality Leader - Operations

Description:

Company Overview: Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions
• We are seeking a talented and experienced Quality Leader to join our operations team
• Reporting to the VP of Patient Experience, you will be responsible for overseeing and managing quality assurance functions of our internal pharmacy, fulfillment partners, and patient & provider advocacy teams
• This role involves developing and implementing quality management systems and driving continuous improvement to enhance patient experience and service excellence
• Prepare and present regular quality reports to senior management, highlighting key performance indicators, quality metrics, and improvement initiatives.

Requirements:

7-10 years of experience in quality management in a pharmacy or healthcare setting (Preferred)
• Proven track... record of leading successful quality improvement initiatives
• Strong analytical, problem solving, and decision making skills
• In-depth knowledge of pharmacy processing, quality assurance principles, and customer service best practices
• Ability to work and communicate with cross-functional teams in order to resolve errors and issues
• Willingness to learn and understand operational workflows in order to quickly determine root cause
• Team player who wants to help build up others
• Certification in quality management (six sigma, Lean, ASQ) (Preferred)

Benefits:

Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity

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