Remote Pharmacy Technician

Job Type

Full-time...

Description

CSpring is actively searching for a REMOTE Pharmacy Technician to support our Prior Authorizations team with Indiana Medicaid Rx. This position starts at $16.00 per hour with full benefits, paid holidays, and PTO on day one.

CSpring is a woman-owned business based in the Indianapolis metro area. We are proud to be a Best Place to Work in Indiana! CSpring celebrates diversity, equity, and inclusion, and is an equal opportunity employer.
• *Please note that this position is only open to Indiana residents.**

Our Medicaid Rx Customer Service Center provides advanced inbound customer service for all Indiana Medicaid members and providers who have questions regarding pharmacy coverage and claims processing. As a Pharmacy Technician, you will utilize multi-line phones to respond to inquiries concerning in-network pharmacy locations, general coverage inquiries, and medication pricing.

Responsibilities: • Prep, review, and approve/deny requests for prescription prior authorization and/or appeal • Scan, index and prepare documents related to prior authorization and/or appeal request, verifying and updating patient/member profile information • Compile medical notes (disease state, drug treatment history and current drug plan) from patient/provider in support of the request, review request against decision tree and approval protocol, and perform outreach for additional information as needed to support the request • Update approved requests in claims systems and inform patient/provider of approval • Forward applicable requests through additional review path as needed • Ensures Rx denial is communicated to patient/provider along with rationale

Requirements
• High school diploma
• 1-2 years of prior pharmacy experience (retail, LTC, hospital, etc.)
• Valid Indiana Pharmacy Technician license
• Valid national CPhT certification, or the ability to obtain within six months of hire
• Proficiency with computers, software systems, data entry, and Microsoft Office suite
• Strong time management, including the ability to organize and manage multiple priorities
• Strong customer-orientation
• Self-motivated to complete tasks on time
• Positive attitude
• Excellent interpersonal and communication skills
• Dedication to company values: Committed, Collaborative, Consultative, Caring
• Ability to pass E-Verify, a criminal background screen, and a pre-employment drug screen
• Ability to work overtime as needed to support department goals

Preferred Qualifications
• Prior experience working with Medicaid and/or with government healthcare
• Prior experience working in remote setting
• Call center experience
• Inbound/outbound call experience in any pharmacy setting

Salary Description

$16.00/hr

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