Customer Service Advisor
Posted 2025-04-06Customer Service Advisor
Salary - 26k
My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide.
The Customer Service Advisor will be based in the Glasgow Head Office and will be responsible in ensuring customers orders and enquiries are carried out in an efficient and effective manner.
Other duties and responsibilities include, but not limited to:
 Taking inbound calls from customers
 Providing quotations and processing orders
 Operating and maintaining spreadsheets
 Liaising with internal departments and external stakeholders
 Producing weekly reports
 Raising contracts and discussing with customers
In return for the above, you will receive:
 Salary 26k
 Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm
Â... Great additional benefits including staff incentives and loyalty holidays
 Employee Welfare Fund (company funded social events)
 Access to in-house Learning & Development team
About you
You will have a proven track record within a customer focussed environment, and have demonstrable experience of working in a fast-paced, high volume call centre environment.
You will also have:
 Experience of working in the hire industry would be advantageous
 The ability to work effectively under pressure and prioritise your workload
 The ability to meet deadlines
 Strong attention to detail and be highly organised
 Effective communication skills, both written and verbal
 Proficient skills in MS Office packages including Excel and Word
If you have the required skills and experience to be successful in the role of the Customer Service Advisor, then send your CV across for immediate consideration, as interviews will be held within the next week.
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