Virtual Client Support Advisor at American Express

Job Summary

Job Type: Full-Time...

Salary: Competitive

Working Hours: Flexible Schedule

Company: American Express

Location: Remote

Benefits: Health, Dental, Paid Training, Paid Vacations, and more.

Job Description

American Express is seeking a dynamic Virtual Client Support Advisor to join our dedicated team. As a Virtual Client Support Advisor, you will be the front line of our customer interaction, providing exceptional service and support to our clients from the comfort of your home. This role is ideal for someone who is passionate about helping others, possesses strong problem-solving skills, and thrives in a fast-paced, collaborative environment.

In this position, you will handle a variety of client inquiries, ranging from account management to technical support, ensuring that each interaction is resolved efficiently and effectively. You will be responsible for delivering a high level of customer satisfaction and maintaining the quality standards that American Express is known for.

This remote position offers a flexible schedule, allowing you to balance your work and personal life while contributing to a globally recognized brand. You will receive comprehensive training to equip you with the necessary skills and knowledge, and you will be supported by a team of experienced professionals who are committed to your success.

Join us at American Express and become part of a company that values your contributions, invests in your professional development, and offers opportunities for career advancement.

Requirements
• High school diploma or equivalent; bachelor’s degree preferred.
• Strong communication skills, both written and verbal.
• Proven customer service experience, ideally in a virtual or remote setting.
• Proficiency with computer systems and software applications.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Availability to work flexible hours, including evenings and weekends.

Responsibilities
• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Resolve client issues and complaints efficiently, escalating to higher-level support when necessary.
• Provide product and service information to clients, ensuring they understand their options and benefits.
• Maintain accurate and detailed client records in our database.
• Collaborate with other team members and departments to ensure client satisfaction.
• Participate in training and development programs to stay current with company policies and procedures.
• Meet or exceed performance metrics and targets as set by management.

Benefits
• Health insurance
• Dental insurance
• Paid training
• Paid vacations
• 401(k) plan with company match
• Employee wellness programs
• Flexible work schedule

Educational Qualifications
• High school diploma or equivalent required.
• Bachelor’s degree preferred.

Experience
• At least 1-2 years of customer service experience, preferably in a virtual environment.
• Experience in financial services or a related field is a plus.

Company Overview

American Express is a globally recognized brand known for providing exceptional customer service and innovative financial products. With a history spanning over 170 years, we have built a reputation for excellence and trust. Our commitment to our employees is reflected in our supportive work environment, opportunities for growth, and comprehensive benefits package. Join us and be part of a company that values your contributions and invests in your professional success.

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