Auto Claims Desk Appraiser?/Remote

Position: Auto Claims Desk Appraiser (Remote)

Location: Remote - US, US Yakima, WA, US, 98901 West Linn, OR, US, 97068 Spokane, WA, US, 99201 Fort Collins, CO, US, 80526 Dallas, TX, US, 75201 Denver, CO, US, 80123 Houston, TX, US, 77002 El Paso, TX, US, 79900 Tucson, AZ, US, 85641 TX, US, 78006 Las Vegas, NV, US, 89107 Salt Lake City, UT, US, 84105 Keller, TX, US, 76248 Phoenix, AZ, US, 85001... Austin, TX, US, 73301 Colorado Springs, CO, US, 80901

Job : 8619

Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service.

We are proud to be a subsidiary of the Auto Club of Southern California (AAA). Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.

We are proud to offer employees the flexibility to choose where they want to work. In this role, you can work from home in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.
Job Overview

The Auto Claims Desk Appraiser contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the assessment and evaluation of low to moderately complex automobile estimates with the aid of a computer application. This is a desk position.

Compensation: Depends on experience and varies by location.
• The pay range for this position is $26.26 - $41.36 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Job Responsibilities
• Provide exceptional customer service
• Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices
• Communicate with repair facilities, estimators, and adjusters as required to ensure accuracy and completeness of estimates
• Refer estimates to appropriate parties for re-inspection as required
• Meet company service standards by maintaining an active production schedule and diary system
• Develop positive business relationships with internal and external parties
• Maintain vigilance in the detection and prevention of fraud
• Serve as a resource person to less experienced adjusting staff and appraisers
• Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices, and developments in automobile repair procedures and materials
• Perform other duties as required
Qualifications
• 3+ years automobile estimating experience
• Professional/technical designation would be preferred
• Strong knowledge of estimating software (Mitchell)
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast-paced, changing environment
• Detail-oriented with a critical degree of accuracy regarding data entry
• Strong ability to communicate effectively, both verbally and in writing
• Position requires the ability to lift up to 10 lbs on a daily basis and low mobility throughout the branch buildings to meet internal customer needs

Benefits and Other Total Rewards Components Include:
• Medical, Dental, and Vision
• Flexible spending accounts (FSA)
• Voluntary benefit plans – accident, hospital indemnity, and critical illness
• Supplemental short and long-term disability benefits
• Life insurance
• Enhanced 401K plan
• Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
• You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
• Tuition Assistance and much more

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process.

You may request reasonable accommodations by calling the Human Resources department at or emailing Human Resources at

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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