Inside Dealer Success Consultant - CAI

The Inside Dealer Success Consultant will retain and grow their client base by providing customers with creative revenue-generating marketing and advertising solutions using Cox Automotive products, services, and technologies, know and keep current on all the company’s products and services, and educate dealers on new products as they roll out, create and deliver presentations to existing and new... customers, and own the customer experience. Think and act in ways that put our customers first and exceed their expectations.

The Inside Dealer Success Consultant will be responsible for retaining, advocating for, and growing a portfolio of independent automotive dealers within an assigned district. IDSC will work closely with assigned dealers to ensure that CAMSG solutions are meeting and exceeding dealer expectations by providing consultative sales assessments of their internet advertising needs.
What You'll Do:
• Conduct periodic business reviews with active dealers within their book of business
• Prospect new business within their assigned independent dealer prospects
• Analyze ROI goals and data for assigned book of business, and have a firm understanding and knowledge of media buying cycles, marketing, and target demographics
• Proactively monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals, and objectives
• Plan, propose, and carry out a strategy to generate additional business and fulfill service action plans
• Identify cross-sell and upsell opportunities within a portfolio in order to maximize revenue and minimize cancellations
• Reinforce value proposition with content
• Leverage qualitative and quantitative data to provide dealer insights Advocate for assigned dealers during the implementation and onboarding of solutions
• Respond and route customer issues to the appropriate resources
• Proactively communicate account and sales information to management, the Business Development team, and the Dealer Success team - including identification of obstacles and challenges that need to be removed
• Utilize Salesforce to accurately and effectively track activity, as well as update opportunity and account information Ensure billed revenue is collected within the designated time frame

What’s in it for you?

As a dynamite Inside Dealer Success Consultant, you deserve success in your life as well, and at Cox, we define “success” as being a part of a company that gives you lots of opportunities and options.
• First, we’ve created an exceptional salary package , plus additional incentives . We are an inclusive , sales-friendly environment where different perspectives are valued and celebrated. Cox gives you generous paid time-off and provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement, and more.
• Looking for tools and training to up your game? We’ve got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.
• Cox offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the Company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Who you are: Minimum Qualifications: • Bachelor’s degree in a related discipline and 4 years of experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years of experience; a Ph.D. and 1 year of experience; or 8 years of experience in a related field

Preferred Qualifications: • 3 or more years of automotive dealership experience • 3 or more years of call center or equivalent experience and knowledge • 3 or more years of sales (inside or outside) experience and related applications and tools • Proven experience developing strategy, setting priorities, and managing multiple tasks simultaneously while remaining focused on many details. • Knowledge and experience with business software applications including MS Office Suite (Word, PowerPoint, Excel) and virtual demonstration software and communication tools. • Experience in a customer-focused, account management, revenue-driven environment. • Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships. • Demonstrated advanced communication skills (written, verbal, phone, and interpersonal) skills. • Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success. • Media advertising experience. • Experience in an account management or service role.

Come join the Cox family of businesses and make your mark today

Apply Job!