Part Time Customer Care Advisor-30 hrs P/W

Are you based near Leeds, West Yorkshire?

Are you a skilled communicator who can provide exceptional customer service over the phone?

Do you prefer working evenings up to 10:30/11:30pm?

If you’ve answered yes to these questions, we have the perfect opportunity for you!

We are looking to fill an exciting new position as a Customer Care Advisor willing to work evenings remotely within a rapidly growing 5- star warranty business.

THE ROLE

You will be responsible for assisting customers calling from Jamaica with potential warranty claims. The details will then be passed to our expert Claims Engineers to assess. You’ll often be the first voice our customers hear, so a helpful and empathetic attitude is a must!

Your main tasks will be:

· Dealing with incoming calls

· Taking details accurately

· Communicate effectively with customers to ensure clarity and understanding

· Processing incoming and outcoming emails

· Some computer-based administration

· Keep an acceptable level of... product knowledge

SKILLS

· Experienced in customer service

· Excellent telephone manner, engaging with customers to ensure a positive experience

· Basic knowledge of Motor Vehicle parts is preferred

· Experience of working with the Microsoft Office suite (Outlook, MS Word, MS Excel)

· A familiarity with or a knowledge of Patois (Jamaican Dialect) could prove useful

· Effective verbal and written communication skills to interact with customers

· Attention to details

· Ability to work under own supervision

· Able to take direction

· Good sense of humour essential

Warranty Solutions Group is the UK’s only 5 star rated motor warranty company. Fuelled by quality and passion, we're on a mission to keep shaking up standards in the warranty industry and leading the market by example.

WORKING HOURS

Winter working hours: Mon-Fri 4:30pm-10:30pm / Summer working hours: Mon – Fri 5.30pm-11.30pm.

You will be reporting to our Customer Care Director who is based in our Leeds office.

HOLIDAYS

25 days holiday plus Jamaican Public Holidays – as you will be receiving calls from Jamaica, your time off will be in line with the Jamaican Public holidays.

Jamaica Public Holidays for 2024 *dates subject to change annually*:

New Year's Day - January 1 (same as UK)
Ash Wednesday – February 14
Good Friday – March 29 (same as UK)
Easter Monday – April 1 (same as UK)
Labour Day - May 23
Emancipation Day - August 1
Independence Day - August 6
National Heroes Day – October 21
Christmas Day - December 25 (same as UK)
Boxing Day - December 26 (same as UK)

Apply now to be part of a team committed to excellence in customer care!

Job Types: Part-time, Permanent

Pay: From £18,720.00 per year

Expected hours: 30 – 35 per week

Benefits:
• Company events
• Company pension
• Sick pay
• Work from home

Schedule:
• Monday to Friday
• Night shift

Experience:
• Microsoft Office: 3 years (required)
• Data entry: 2 years (required)
• Customer service: 3 years (required)

Location:
• Leeds (West Yorkshire, Yorkshire and Humberside Region) (required)

Work Location: Remote

Apply Job!