Manager Advanced Services Activations

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Job Description

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
• Adhere to processes and meet or exceed key performance indicators for installations
• Continually refine installation processes and ensure modification of process flows is submitted through proper channels and documented
• Identify ILEC, vendor, or internal issues and work to achieve resolution
• Identify new requirements, impairments, or design flaws to Network Architecture/Engineering
• Monitor department’s ability to perform required tasks through changes such as new markets, systems, responsibilities, or designs
• Must be able to perform all duties of a Service Activations Engineer as follows:
• Test and acceptance of customer circuits
• Drive field installations by coordinating installation techs, ILEC resources, and customer vendors to achieve successful implementation of services
• Perform moves, adds, changes, and disconnects for the existing customer base
• Provision network elements for installations and MACDs
• Escalate troubles to vendors/service providers when appropriate
• Oversee development and delivery of training
• Maintain a single knowledge base
• Oversee development of processes and systems enhancements for new product rollouts
• Provide upskill training to Support org
• Increase install capacity through efficiency and tool improvements

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