Tech Support Specialist

Job Summary:

As a Tech Support Associate, you will play a crucial role in supporting our Assistant Manager and Floor Supervisors in launching and operating our upcoming VR leisure center in NYC. You will provide expert technical support, troubleshoot issues, and ensure a seamless VR experience for users. Your role involves diagnosing and resolving technical problems, guiding step-by-step... solutions, and collaborating with other teams to escalate and resolve complex issues.

Responsibilities: • Technical Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues related to VR systems and general operation of the location • Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the support database. • Collaboration: Work closely with other staff members to ensure smooth operation and address any technical issues promptly. • Knowledge Base: Contribute to and maintain an up-to-date knowledge base and FAQs for internal use • Inventory Management: Monitor and manage inventory of VR equipment and accessories, ensuring all necessary items are in stock and properly maintained.

Qualifications: • Strong understanding of VR technology, including hardware components and software applications. • Ability to diagnose and troubleshoot technical issues efficiently. • Excellent verbal and written communication skills. • Previous experience in tech support or a related field, preferably with VR or gaming technology. • Ability to handle challenging customer situations with patience and empathy. • Willingness to learn and adapt to new technologies and procedures • Must be available to work nights, weekends, and holidays. • Fluent in writing and speaking French is a plus.

About Us:

Eclipso is part of Otium Leisure, the leading leisure group in France. More than just a brand, Eclipso serves as a gateway to uncharted domains and undiscovered worlds, inviting you to unravel the mysteries of the unexplored with the use if virtual reality. Whether you dream of witnessing historical events firsthand or immersing yourself in rich cultural narratives, Eclipso offers a seamless fusion of tradition and innovation, where cutting-edge technology meets captivating storytelling. Let our virtual guide lead you through immersive expeditions that blur the lines between reality and imagination, providing both educational enrichment and enthralling entertainment.

www.eclipso-entertainment.com

Commitment to Equal Opportunity:

Eclipso is an equal opportunity employer, and we take our commitment to diversity and inclusion seriously. We value and appreciate diversity across various dimensions, including race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, and all the unique characteristics that define each of us. Your individuality is what makes our team stronger, and we welcome you to join us.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 32 – 40 per week

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:
• Holiday pay
• Hourly pay

Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Weekdays

Ability to Relocate:
• New York, NY 10019: Relocate before starting work (Required)

Work Location: In person

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