Remote Receptionist and Customer Service Representative

Company Overview:

We are a niche insurance agency that provides specialized solutions in the professional lines insurance sector. As part of our team, you’ll be contributing to a professional, dynamic environment dedicated to serving clients with exceptional service...

Position Overview:
We are seeking a highly organized and customer-focused Receptionist and Customer Service Representative to join our remote team. You will be the first point of contact for our clients, handling incoming calls, and general inquiries with professionalism. This role also involves administrative support to ensure smooth day-to-day operations.

Key Responsibilities: • Answer incoming calls and emails, providing prompt and friendly assistance • Direct inquiries to the appropriate department or team member • Maintain records of client interactions and follow-up communications • Assist with administrative tasks such as data entry and scheduling • Provide general support to the team as needed.

Qualifications: • High school diploma or equivalent; additional education is a plus • Previous experience in a receptionist or customer service role • Strong communication skills, both verbal and written • Ability to work independently in a remote environment • Proficient in Microsoft Office and basic CRM systems • Comfortable managing multiple tasks and prioritizing effectively

Benefits:
• Competitive salary based on experience
• Opportunity to work remotely
• Supportive team environment with opportunities for growth

Job Type: Full-time

Pay: $40,000.00 - $44,000.00 per year

Benefits:
• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:
• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Location:
• Texas (Required)

Work Location: Remote

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