Hotel Experience Coordinator - Part Time

As a Hotel Experience Coordinator, you will create magic by providing a personalized and seamless experience for the Guests of the Disneyland® Resort hotels! The Hotel Experience Team assists Guests with inquiries about future stays and return stay bookings; selling, building, and setting up in-room celebrations; registering, setting up, hosting, and striking Resort Guest Activities; and... assisting Resort Hotel Guests with in-house requests.

Responsibilities :
• Manage a large number of requests from Guests and Cast Members via phone, email, and face-to-face interactions
• Answer incoming calls from Guests to resolve requests or concerns, book or change an itinerary/reservation, and sell in-room celebrations and activities
• Actively promote and provide detailed descriptions of hotel experiences, amenities, benefits, and hours of operation
• Lead and engage Guests in a variety of activities and experiences including exciting seasonal and holiday events and activities
• Work in a fast-paced environment and independently keeping up to date with changing product knowledge and policy and procedure changes
• Handle difficult situations independently, while expertly applying service recovery methods and following the Disney Standards of Guest Service

Basic Qualifications :
• Possess a positive, outgoing, and friendly personality while providing excellent Guest service
• Strong interpersonal, written, and verbal communication skills
• Ability to partner with other operating departments
• Strong technical skills and the ability to work with multiple computer-based systems at once
• Proven ability to handle obstacles positively and professionally, and to effectively communicate these problems, along with suggested solutions to the Manager
• Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures
• Ability to remain calm and courteous in demanding and difficult Guest situations

Preferred Qualifications: • Proficiency in Opera hotel property management system, HotSOS, Al la Carte, and Guest Service Suite

Additional Information :
SCHEDULE AVAILABILITY
Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires

SUBMITTING YOUR APPLICATION
After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles

The pay rate for this role in California is $30.15 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits

Apply Job!