Senior Product Manager, Retail Order
Posted 2025-04-06United States, Georgia, Atlanta
Enterprise Digital Strategy...
28-Jun-2024
Ref #: 25356
How you'll help us Keep Climbing (overview & key responsibilities)
Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the overall customer experience. To achieve this goal, DeltaÂs Retail Strategy is to focus on dynamically manufacturing products, offering the most relevant product to customers in their channel of choice, and servicing those products when plans change.
To enable this effort, the Enterprise Solutions (ES) team is seeking a Retail Order Sr. Product Manager to define a robust and more flexible order data model to replace existing legacy systems which limit how we can service and deliver a more enhanced product offering. In addition, the Product Manager will play a key role in the integration of a new order management system into commercial and operational platforms to serve as a single source of truth for all products sold and attributes of this product needed to appropriately service and fulfill. This role will lead the vision and execution of IT development roadmaps that support our overall Retail Strategy.
We are looking for candidates who are motivated by solving problems, exhibit curiosity to understand current processes, and can think creatively to identify solutions.
Responsibilities:  Act as product manager for agile development teams  Define a vision and roadmap for creating a new retailing order management product for Delta  Build an executable product roadmap that balances business value, timing needs, and development complexity  Partner with stakeholders across the enterprise to drive input on requirements and communicating progress against development roadmap  Drive delivery on short-term initiatives while building future-state enterprise capabilities  Manage transition to order management system without interrupting existing critical business functions  Ensure IT development that properly leverages backend mechanisms and achieves desired business goal.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values  Care, Integrity, Resilience, Servant Leadership, and Teamwork  every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
 Competitive salary, industry-leading pro?t sharing program, and performance incentives
 401(k) with generous company contributions up to 9%
 Paid time off including vacation, holidays, paid personal time, maternity and parental leave
 Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
 Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
 Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
 Domestic and International space-available flight privileges for employees and eligible family members
 Career development programs to achieve your long-term career goals
 World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
 Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
 Recognition rewards and awards through the platform Unstoppable Together
 Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What You Need To Succeed (minimum Qualifications)
 Minimum five years of airline, retail technology or equivalent experience required
 Strong business knowledge and technical skills with an in-depth understanding of product management
 Experience translating a business vision into written technical requirements.
 Capable of managing multiple projects with limited supervision in a fast-paced environment
 Focused on results and can prioritize competing interests with seemingly disparate goals
 Uses data to quantify problems, identify trade-offs and develop solutions
 Communicates in a timely, accurate and effective manner
 Embraces diverse people, thinking, and styles
 Consistently makes safety and security of self and others the priority
 Must be performing satisfactorily in present position
 Consistently prioritizes safety and security of self, others, and personal data.
 Embraces diverse people, thinking, and styles.
 Possesses a high school diploma, GED, or high school equivalency.
 Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (preferred Qualifications)
 BA/BS or advanced degree in a process or project management discipline such as Business Administration or Industrial Engineering
 Experience in building or leading data design in a Retail capacity
 Relevant working experience in Retail Order Management, Booking, Ticketing, Business Intelligence and Data Analytics.
 PNR, Order, Booking and/or Ticketing knowledge
 Experience in at least one commercial or operations function such as Reservations, Airport Customer Service, eCommerce, Revenue Management or Sales
 Knowledge of revenue management theory or airline systems/data
 Experience working in an Agile environment as a Product Manager/Owner
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