Online Chat Marketing
Posted 2025-04-06Company Description
Who are we...
We are the 13th-largest bank in the United States and operates more than 1,200 branches and approximately 3,200 ATMs across 11 states.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Description
People in this position have been doing:
 Manage vendor relationships
 Build upon chat roadmap and socialize 12-18 month strategy
 Develop, refine and execute online chat and customer engagement recommendations
 Manage the monthly online chat transcript and metrics analysis
 Define and build an online chat service program
 Manage chat script maintenance and compliance
 Socialize chat program insights and results
Your pay,
 A base salary of $85,000 - $120,000
 Bonus of $5,000 - $10,000
 Relocation assistance
Qualifications
Ideally you'd have:
 5 - 7 Years of In-depth understanding of online sales and marketing tactics, online chats, customer engagement and online customer service tactics
 Ability to manage multiple workstreams, build cross-functional relationships, and manage risk
 Experience in customer experience design, web analytics, and A/B split
 Bachelors degree, BA in eCommerce or Web Marketing preferred, MBA is an added advantage
 Like to travel (25%)
Additional Information
All your information will be kept confidential according to EEO guidelines
Apply Job!