Delivery Relationship Manager

Delivery Relationship Manager

Remote...

Full-Time

Description:

We are seeking a Delivery Relationship Manager, someone who is a great communicator and natural problem solver to help us deliver consulting services on technical and strategic direction on time and on budget. The ideal candidate has the experience to recognize project risks early, as well as the skills to identify and propose solutions, and effectively communicate with everyone invested in the project’s success. Candidates should enjoy interacting with clients in settings ranging from pre-sales to delivery and maintenance.

Our ideal candidate will have the ability to assimilate complex business propositions and use them to guide client conversations. The fundamental skills of client need and issue discovery are clearly critical here, as is the ability to dynamically switch between issue discovery and proposition qualification. These skills are necessary not only at the early stages of a client relationship but as part of ongoing deal and account management.

The candidate should also have experience in a variety of software development methodologies with an emphasis on Agile (Kanban, Scrum or others). The candidate has been, or has the desire to be, in a client-facing role and the communication skills required to do so. The candidates contributions will have a direct impact on the company as a whole, allowing them to grow quickly in a fun, exciting, and productive atmosphere.

This is a remote role that can be done from anywhere in North America. We are unable to consider candidates in NY, CA, and MA at this time).

What you’ll be doing:
• Work closely with engineering, design, product, and QA to deliver the best digital products for our clients
• End to end management of client engagements - detailed project plans, scope and budget definition, resource allocation, product delivery, maintenance
• Organize and facilitate project timeline with clients and team, including generating estimates for project complexity and duration
• Work and manage the relationship with multiple clients at the same time
• Serve as point person in client communications and manage developer/client interactions
• Provide leadership and mentoring to team members on project development and client management skills
• Manage client relationship and expectations throughout project lifecycle
• Communicate project status to all stakeholders (internal and external), work to resolve issues and problems, proactively identify project risks and make recommendations for resolution to ensure project success
• Act as Scrum Master overseeing daily standups, sprint planning, demos, retrospectives, etc.
• Help develop and maintain core team processes
• Prepare roadmap reports for projects to both team members and clientele

You may be a good match for this role if you have/are...
• 4+ years of project management experience, building technology solutions in a variety of different styles (Agile, Waterfall, etc.) through the software development lifecycle
• 1+ years’ experience managing teams of 4-10 developers and designers
• Previous experience interfacing with clients in consulting environment
• Well-versed in Agile process
• Experience forecasting and managing project budgets
• You possess excellent verbal and written communication skills.
• You have proven yourself to be a hands-on contributor who can think outside the box.
• You are a strong cultural fit with [A]’s values.

Cultural Fit at [A]
• You love learning, you love teaching.
• You are constantly growing your own knowledge, and helping to grow the knowledge of others.
• You enjoy wearing multiple hats and roles, and titles are not important to you.
• You do top-quality work, manage quality, and make everything you touch better.
• You are comfortable working under strict confidentiality agreements and often behind-the-scenes.
• You are self-organized and manage time and resources well.
• You are able to not only work alone, but also communicate within a team by sending updates, tracking time, and other forms of communication while you work.

What is [A]?

[A] is the Content Intelligence Service, and we work with clients to create a Content Intelligence System. The Content Intelligence System is a holistic set of people, processes, and tools that maximize content-ROI by ensuring content is coherent, self-aware, and quantum. By creating a Content Intelligence System, we increase the effectiveness and ROI of the content assets while reducing overall costs. [A] works holistically to build all aspects of a content intelligence system in partnership with clients and agencies. This includes not just the technology architecture and implementation, but enabling companies with the organizational muscles to drive content intelligence.

What’s Up With the Name?

Our name is easy. Just say “A.” The [A] brackets represent markup, microdata, content intelligence. The letter “[A]” represents the start, initiation, beginning of change. We are going to help change the world with intelligent content.

[A] Team Benefits

Being an [A]gent comes with its benefits. Work from anywhere. Advance your career on the leading-edge of the content and technology sciences. Earn a competitive salary, and for longtime [A]gents, participation in a profit-sharing plan. But many [A]gents find the best part of working as an [A]gent are the other [A]gents you work with and the culture at [A].

We take care of each other and we honor each other's work and contributions to the team. We work to make ourselves better and our [A] team better. We make efforts to adapt new technologies and methodologies that can help us optimize our time, and we expect you to collaborate on these efforts if you’re an expert on any of those fields. We communicate and reach out to other [A] players. We love learning. We love teaching. We write. We code. We support each other. For the right people, working at [A] feels like coming home.

Learn more about [A] at simplea.com.

If this sounds like you, then write up a cover letter letting [A] know why you want to work at [A], what you do best, and what inspires you. A great cover letter will say much more than the resume (though we'd like to see that too)

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