Part-Time North Carolina Mental Health Provider (TalkNow) - (Wed. & Thurs. 8pm-6am CST)

The Role

TalkNow is a 24/7, 365, on-demand telehealth service that exclusively serves the higher education student population. As a full-time TalkNow Provider with TimelyCare, you will act as a primary form of emotional support for the students and members (i.e. faculty & staff) we serve. We are looking for providers who have successfully completed a masters degree in professional counseling, social work, and/or marriage and family therapist who have worked with populations in need of crisis intervention, de-escalation, risk assessment, and safety planning.

Location

We offer a remote work environment. Work from home criteria includes but is not limited to maintaining your own internet with approved speed requirements, HIPAA compliant workspace free from distractions, and successful completion of the credentialing, onboarding, and training programs. Adherence to HIPAA and compliance standards, and all policies / procedures required for this role.

Schedule:

Wednesday & Thursday... 8pm–6am CST (20 hrs. total)

What You’ll Do
• Act as a primary support & triage for incoming TalkNow sessions (via phone, video or chat) to support members (i.e. students, faculty, or staff) with a person-centered, strengths-based approach
• Provide crisis intervention, de-escalation, and triage support as needed for students using TalkNow services, providing full availability during the hours of your shift
• Collaborate with students to develop care plans, progress care, and conduct risk assessments as needed
• Appropriately document sessions, assessments, and care plans in our electronic health record (EHR)
• Adhere to established standards for AIDET communication (acknowledge, introduce, duration, explanation, and thank), clinical documentation quality, HIPAA/PHI and telehealth regulation
• Consistently meet the required performance metrics for number of required encounters per week and shift Participate in the quality assurance investigations to gather all applicable facts
• Support the Director of Mental Health with client-facing related activities

What You Bring
• Minimum of a master’s degree in professional counseling, social work, or marriage & family therapy is required
• Strong clinical writing, assessment, and active listening skills
• Experience with crisis intervention and de-escalation
• Fully Licensed Mental Health Practitioner with North Carolina state license - PLUS, Associate will be accepted

Who You Are
• Able to adapt to the changing needs of the students we serve
• Able to establish rapport, trust and professional boundaries with students
• Able to assess, triage, and document sessions with students potentially in crisis and/or are experiencing thoughts of self-harm or suicidal ideation, etc.
• Able to respond to students who are potentially in crisis with professionalism, support, empathy, and an awareness of cultural humility

Benefits + Perks
• 10% Variable bonus (bi-annual eligibility)
• Phone Reimbursement
• 401(k) with employer match, eligible after 1 year tenure
• Annual Merit Increase, eligible for review based on performance
• Free access to TimelyCare virtual medical and mental health support for you and your immediate family
• Mission-Driven Purpose with a Supportive Team Culture

TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

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