Virtual Banking Call Center Representative
Posted 2025-04-06Employer Industry: Banking and Financial Services
Why Consider This Job Opportunity...
 Competitive salary based on experience
 Comprehensive benefits package including health, dental, vision, life insurance, health savings account, 401K, and profit sharing
 Paid vacation and holidays
 Opportunity to work with a bank recognized as a top employer in the region
 Supportive and diverse work environment that values employee contributions
 Chance to enhance customer experience through advanced digital offerings
What To Expect (Job Responsibilities)
 Process and manage online accounts and consumer loans
 Respond to routine and complex customer inquiries regarding consumer products and services
 Provide customers with solutions that meet their financial needs
 Deliver exceptional service and achieve first call resolution while adhering to compliance guidelines
 Assist customers with navigating and troubleshooting various online products
What Is Required (Qualifications)
 Must be available to work in the Mandan location
 One or more years of customer service experience
 Experience in a call center or customer service setting
 General understanding of standard bank transactions as well as common products and services
 Ability to work flexible hours including a Saturday rotation
How To Stand Out (Preferred Qualifications)
 Bilingual in English and Spanish is desired but not required
#BankingCareers #CustomerService #FinancialServices #CompetitiveBenefits #CareerGrowth
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