Customer Service Specialist

Description

Summary...

A Corky's Customer Support Specialist accepts the challenge of taking ownership in addressing all customer concerns, complaints, inquiries, and orders; keeping customer satisfaction in all decisions and behaviors. The duties could include, but not limited to answering phones, handling customer issues, providing helpful answers to catering and restaurant questions, building relationships with customers, taking orders over the phone and ringing in orders.

Responsibilities: • Manage large amounts of inbound calls • Follow communication "scripts" provided when handling different topics and calls • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives • Seize opportunities to up-sell products when they arise • Build sustainable relationships and engage customers • Taking restaurants orders as well as mail order calls • Ringing orders into a POS system and mail orders into our mail order system

Requirements

Requirements: • Previous experience in a customer support role • Strong phone and verbal communication skills • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities, and manage time effectively • High school diploma • Proficient in Microsoft Office

Job Type: part-time/variable hour

Experience:
• relevant: 1 year (preferred)

Shifts:
• Evening (required)
• Morning (required)
• Mid-day (required)

Working days:
• Friday (required)
• Saturday (required)
• Sunday (required)

Hours per week:
• variable

Schedule:
• Weekends required
• Holidays required
• Night shift required

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