Senior Analyst - Marketing

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Reporting to the FCS Product and Platform Strategist, this role is responsible for the tactical execution of the product and platform strategies, and executing the change management activities as identified and prioritized, in alignment with the business objectives and FCS’ operating principles, and in partnership with Control Management, General Counsel’s Office (GCO), Compliance, Technologies, Product Owner(s), FCS Governance team, the Field teams, and relevant operational partners.
• Liaise with tech teams and GDC Product Operations Liaison to assist in the integration of updates and upgrades of new and current processes, protocols, capabilities, features, and systems
• Provide analytical support to the business on key customer experience initiatives
• Help co-create go-to-market experiences from the product and platform strategy perspective, partnering with the GDC Product Owner(s)
• End-to-end execution of change management activities as assigned, including data gathering and data, mapping (or re-mapping) and testing customer journeys in partnership with the GDC Product Operations Liaison and GDC Product Owner(s)
• Collaborate in the evolution of product collaterals, considering customer journey impacts, changes in the value proposition, and servicing model updates stemming from change management activities
• Facilitate project management activities on special projects and regulatory remediation activities, including action plans based on Operational Risk Events (OREs)
• Full ownership of assigned tasks, including timely and accurate status reporting
• Document the network of relationships linked to the role and the Product Team (partners and stakeholders).
• Conduct periodic internal audits of the Product Team repository
• Support Process Risk Self-Assessment (PRSA) test activities as required

Desired Qualifications
• Bachelor’s degree in business administration or data science, with focus on Data Forensics, Risk Management, Finance, Project Management, or a related field. Advanced education (MBA) and project certifications (PMP, Six Sigma, Agile) are advantageous.
• 2+ years of experience in effective data analytics, project management, change management, or risk control implementations, where a combination of these is ideal.
• Robust analytical and problem-solving skills, experience identifying trends and evaluating risks and opportunity scenarios effectively.
• Excellent organizational skills with attention to detail.
• Experience in at least one of these areas.
• Scoping, prioritizing, and supporting remediation of operational issues.
• Performing quality assurance on documentation.
• Overseeing end-to-end issue resolution processes, embedding accountability, and ensuring lessons learned are integrated into processes.
• Supporting technical platforms transformation.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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