Urgent Hiring: Local IT Technician

We are looking for an applicant that can work between the hours of 8am and 5pm EST and has a strong understanding of hardware/software/networking and technical abilities. The applicant MUST speak English fluently.

We are a small IT operation out of Indiana USA looking for technicians. We are currently expanding our operations and are looking to hire a full-time Helpdesk Engineer. We want to hire... people that are passionate about technology and have the drive to learn more. We are a very laid-back operation but growing very fast. We have been servicing our customers for 10 years.

Job duties would include but are not limited to:
• Handle inbound calls from clients with various issues.
• Manage / Install printers
• Install/manage various routers
• Manage/configure Microsoft office 365 including tenant setup
• Monitoring/Implement backup systems
• Install, upgrade, and configure workstations/servers
• Install/manage client networks.
• Install / Manage firewalls, and networking equipment.
• Install / Manage VoIP phone systems
• Setup / Manager VPN networks
• Help users with technical issues such as QuickBooks not opening company files over the network.
• Provide assistance with troubleshooting of software/hardware/telecom problems
• Assist with the breakdown, relocation, and set-up of workstations to accommodate users' relocations, site relocations, site remodels, and any new location installation
• Maintain secure patch levels on workstations as needed
• Hard drive data retrieval (using third-party tools to retrieve information from damaged drives) as needed
• Able to problem-solve changes in products and new challenges
• Remotely troubleshoot client problems
• Enter support information into the ticketing system detailing steps used to resolve client issues.
• Take on additional duties as needed.

Must be/have:
• Able to work in a fast-paced and high-stress work environment
• Able to communicate effectively and professionally
• Able to focus on work in a noisy work environment with frequent distractions, and noise
• Able to pay attention to details
• Knowledge of technical troubleshooting skills and should be able to identify product issues with minimal knowledge of the item being worked on.
• Working knowledge of Electronics
• Organized
• A team player

Job Type: Full-time

Pay: $32,000.00 - $60,000.00 per year

Schedule:
• 8 hour shift

Experience:
• IT support: 2 years (Required)

Work Location: In person

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