Entry Level Email and Chat Support Representative
Posted 2025-04-06Description
We are excited to welcome a motivated and enthusiastic Entry Level Remote Email/Chat Support Representative to our customer service team! In this role, you will be the first point of contact for our clients, providing exceptional support via email and chat. Your contributions will be essential in maintaining our commitment to customer satisfaction and building strong relationships... with our clients.
Company Culture and Environment
Our company fosters a positive and supportive work culture focused on teamwork and collaboration. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Career Growth and Development Opportunities
Comprehensive training and ongoing development opportunities are provided to enhance product knowledge and customer service skills, supporting your career growth in the construction industry.
Detailed Benefits and Perks
 Flexible working hours and a fully remote position
 Health, dental, and vision insurance options
 401(k) retirement plan with company matching
 Paid time off and holidays
 Performance-based bonuses
Compensation and Benefits
Compensation is (35.00 - )40.00/hour, reflecting the competitive salary we offer based on performance.
Why you should apply for this position today
This is a fantastic opportunity to kickstart your career in the construction industry while being part of a dedicated customer service team that values your contributions.
Skills
 Excellent written communication skills with a strong command of grammar and spelling
 Strong problem-solving skills and a proactive approach to customer service
 Ability to multitask and manage time effectively in a remote work environment
 Basic understanding of construction terminology and processes is beneficial but not required
 Proficient in using computers, email, and chat platforms; familiarity with CRM systems is a plus
 A positive attitude and a willingness to learn
Responsibilities
 Respond promptly and professionally to customer inquiries via email and chat
 Assist clients with their questions regarding construction services, project timelines, and general company information
 Troubleshoot and resolve customer issues while ensuring a positive experience
 Document customer interactions and feedback in our CRM system
 Collaborate with team members to identify trends and areas for improvement in customer service
 Participate in training sessions to enhance product knowledge and customer service skills
 Support the team in other administrative tasks as needed
Qualifications
 High school diploma or equivalent; further education or certifications in customer service is a plus
 Excellent written communication skills
 Strong problem-solving skills
Education Requirements
 High school diploma or equivalent
Education Requirements Credential Category
 High School Diploma
Experience Requirements
 No prior experience required, but a passion for customer service is essential.
Why work in Kaukauna, WI
Kaukauna offers a friendly community atmosphere with access to beautiful parks, recreational activities, and a vibrant local culture, making it an ideal place for both personal and professional growth
Apply Job!