Remote Customer Service Specialist - Part Time After Hours

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
• Comprehensive medical, dental, vision, life insurance, and legal services available from the first day of the month after hire date
• Tuition Assistance available from the first day
• Opportunity for career advancement and growth within the organization
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Disability insurance paid for by the employer
• Adoption assistance available

What To Expect (Job Responsibilities)
• Answer a high volume of inbound calls for assigned practices, serving as the initial point of contact for healthcare needs
• Navigate the electronic health record to validate and capture patient information, ensuring accurate data entry while maintaining privacy and security
• Manage call resolutions for scheduling appointments, refilling medications, obtaining insurance referrals, and other patient inquiries
• Schedule patient visits based on provider preferences and verify insurance eligibility
• Communicate professionally and respectfully with patients, providers, and staff to provide excellent customer service

What Is Required (Qualifications)
• High School Diploma or GED
• 2-5 years of experience in a customer service role
• No supervisory experience required
• Ability to work in a constant state of alertness and in a safe manner
• Proficiency in navigating electronic health records and managing patient information

How To Stand Out (Preferred Qualifications)
• Experience in a healthcare-related customer service position
• Knowledge of insurance basics and electronic health records systems
• Familiarity with patient scheduling and appointment management
• Strong critical thinking and problem-solving skills
• Exceptional verbal communication skills

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