Web Chat Agent for Automotive and Recreational Vehicle Sales
Posted 2025-04-06Description
Our Web Chat Agents are responsible for providing individuals the ability to engage in online conversations regarding automotive and recreational vehicle sales, service, finance, and general dealership inquiries. The primary goal is to represent our dealer clients favorably online and convert these conversations into leads, enabling our clients to generate revenue from their website... traffic.
Company Culture and Environment
We foster a collaborative work environment where team members are encouraged to maintain a positive and professional demeanor. Our culture emphasizes strong communication, adaptability, and the ability to thrive in a fast-paced setting, ideal for individuals who enjoy dynamic work.
Career Growth and Development Opportunities
While the initial role focuses on online chat support, there may be potential for career advancement within the organization as you develop your skills and knowledge about our products and services.
Detailed Benefits and Perks
While specific benefits are not mentioned, the emphasis on skills development and the supportive work environment suggest opportunities for personal and professional growth.
Compensation and Benefits
 Competitive salary based on experience
 Opportunities for training and development
 Flexible working hours may be available
Why you should apply for this position today
This position offers a unique chance to engage with customers and utilize your communication skills in a vibrant industry. By joining our team, you will play an essential role in transforming online inquiries into valuable leads for our clients, contributing to their success while enhancing your customer service expertise.
Skills
 Excellent customer service skills
 Ability to multitask effectively
 Strong written and verbal communication skills
 Basic internet and Windows-based computer skills
 Positive and professional demeanor
 Ability to adapt to change in a quick-paced environment
Responsibilities
 Handle a wide variety of customer inquiries via online chat
 Provide accurate information about products and services
 Schedule appointments based on customer needs
 Develop and maintain a knowledge base of evolving products and services
 Capture customer contact information for lead generation
 Summarize interactions based on customer needs for client review
Qualifications
 Previous experience in retail customer service or automotive industry preferred but not necessary
 Must be able to type at least 35 WPM; 40+ preferred
 Strong decision-making and analytical abilities
 Fluent English, both spoken and written
 Fast typing skills are a plus
 Pleasant, patient, and friendly attitude
Education Requirements
 High School Diploma, GED, or equivalent certification
Education Requirements Credential Category
 High School diploma or equivalent
Experience Requirements
 2+ years of experience in an office setting, customer interaction, call center, or customer service setting preferred
Why work in Chicago, IL
Chicago offers a vibrant urban environment with a rich cultural scene, diverse dining options, and numerous recreational activities. The city is known for its robust job market, particularly in the automotive and service industries, providing ample opportunities for career growth and networking
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