Product Quality Assurance Agent (Remote - Michigan)
Posted 2025-04-06About the Role:
Location: Remote  Michigan residents...
If you're interested in working from home, have a background in customer service and are comfortable on a computer, this could be a great opportunity for you!
As a remote Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.
No automotive experience required!
What You'll Do
 Deliver clear and detailed documentation on part replacements and restrictions
 Provide useful feedback for internal customers in engineering
 Create positive customer experiences for external dealership customers
 Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
 Handle calls quickly, efficiently and effectively using provided tools
 Communicate clearly and build rapport with customers
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success:
Required Skills
 Strong computer navigation and typing skills
 Extensive customer service* skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
 A positive, self-starter attitude with a solid work ethic and strong attention to detail
 Excellent interpersonal and listening skills
Eligibility Requirements
 Call center experience
 Two or more years of customer service* experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
 High school diploma or equivalent
 Able to work shifts within the center's hours of operation:
 Monday - Friday
 9 a.m. - 7 p.m. Eastern time
 Must be able to stick to the schedule reliably, as some queues are time sensitive
 Customer service  e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
Nice to Have
 Associate degree
Remote Work Requirements
 Michigan resident
 High-speed internet access at home that you are able to connect to via Ethernet or landline
 Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Morley?:
The value of your employment is more than your paycheck. ItÂs the combination of competitive pay, health benefits and other benefits Morley provides  your total compensation package.
Health & Wellness Benefits
 Medical and prescription coverage, including free annual physicals
 Dental and vision insurance
 Paid time off
 Associate wellness program (earn a reward for getting your annual wellness checkup)
 Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
 401(k) with match
 Flexible spending account
 Life insurance
 Short- and long-term disability insurance
Benefits to Make Your Life Easier
 Teladoc: Free online access to doctors 24/7
 24/7 nurse help desk
 Patient advocacy: Free 24/7 help with benefit questions and claims issues
 Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) Â for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
Thank you for your interest in Morley.
Notices
 Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
 Click here to view MorleyÂs CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
 Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
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